Return & Cancellation

Cancellation

You can initiate for cancelling an ordered product within 12 Hrs by mentioning your order number & your contact information by sending mail to info@bhavam.com through your email address registered with us. You cannot cancel the order partially and the order is already executed & shipped to your delivery address.

Bhavam.com have all the rights to decide whether the cancellation of the order is accepted and it will take max 4 business days for initiating the cancellation and refund.

Returns

For damages occurred during transit and damages due to neglect, improper usage or application will not be covered under our Returns Policy. Bhavam.com cannot be held responsible for the damages and no refunds will be issued under such conditions.

However, Bhavam.com takes extreme care & hires qualified courier services, shipper and logistic agents to deliver our products across the world. Bhavam.com has the best track record of delivering the products, adhering to safety procedures and statutory & regulatory requirements that are applicable in India.

Exchange

You need to send a mail to us through your registered email address for the exchange of the product shipped to you. Bhavam.com have all the rights to decide whether the request received from you for the exchange of the product is accepted. Shipping costs incurred already towards an order are non-refundable and you will be responsible for paying for your own shipping costs for sending and receiving the exchange of your product.

Refund

Refund for returned products or products received by you through COD options will be processed only when we have received the whole lot/products shipped to your address.

Refunds for the Cancelled & Return orders, paid through Credit card / Net Banking / Debit Card will be done after deducting the service charges if the order is cancelled after 48 hours from the date of payment.

Refunds for payment done through Bank deposits will be done only to a Nationalised Bank account, irrespective of payment being made within India or outside India. You will be informed through your mail id registered with us, once the refund has been transferred to your account. For payment transfer or deposit we may need your bank account information Viz. Bank Account Number, Your Name as per Bank A/C, Bank Name, Bank Branch, IFSC Code, etc.,